DENVER, CO and ORLANDO, FL / May XX, 2026 / EINPresswire.com / — Consig, the outbound patient voice AI engine for EHR and practice management platforms, today announced a strategic OEM partnership with Journey.ai, a leader in secure customer experience built on its patented Zero Knowledge Network. Under the partnership, Journey's authentication technology will power the identity layer inside every Consig patient outreach call — from appointment reminders and recall to post-discharge follow-up and care-gap campaigns.
The integration makes Journey an embedded component of the Consig platform. EHR and practice management vendors that deploy Consig will get Journey's best-in-class patient authentication and verification capabilities as a built-in feature of the call flow — with no separate contract, no separate integration. The result is rapid, reliable authentication and verification without exposure of raw patient credentials to AI.
Authentication is the single hardest step in outbound healthcare voice. Whether the conversation is with an AI agent or a human agent, identity must be confirmed before discussion of appointments, medications, or care instructions. Most voice AI providers either skip the step, push it back to a live agent, or fall back to brittle knowledge-based questions that frustrate patients and stall the conversation.
Consig and Journey close that gap. When a patient answers a Consig call, Journey's system handles the verification step through a layered, risk-based set of configurable tools — including passkeys, device-native biometrics, one-time passcodes, and other verification workflows, and returns only the necessary authentication result, status, and audit signal back to the voice AI. Sensitive identity data and verification inputs are designed to stay out of Consig’s conversation layer, call transcripts, and any third-party LLM in the call path. Where passkeys or device-native biometrics are used, biometric templates and private-key material remain on the patient’s device or authenticator rather than being exposed to Consig or the AI conversation layer.
For the EHR and practice management platforms that embed Consig, the result is a single, complete outbound system that authenticates the patient, runs the conversation, and hands off to a human when needed — all compliant with HIPAA, TCPA, and the patchwork of state AI rules that govern automated patient outreach.
With Journey integrated into Consig as an OEM component:
"Patient outreach is where AI in healthcare either earns trust or loses it, and it all hinges on the first ten seconds: Am I talking to the right person, and can they confirm that quickly?" said RJ Burnham, CEO of Consig. "Journey has spent years solving exactly that problem for the largest contact centers in the world. Embedding their authentication directly into our call flow means every EHR and PMS platform using Consig is now shipping with best-in-class identity verification built in, without their engineering team writing a line of code for it."
"Healthcare is the highest-stakes environment for automated voice interactions, and Consig is building the outbound layer the industry has been waiting for," said Brett Shockley, CEO of Journey.ai. "Journey’s Zero Knowledge architecture gives Consig a configurable, risk-based identity layer that can use the right verification method for the moment while keeping sensitive patient identity data and authentication inputs out of the voice AI and LLM environment. Partnering with Consig as an OEM gives healthcare platforms a secure authentication and verification foundation they can offer their customers from day one."
The Journey-powered authentication step is generally available now as a standard component of the Consig platform. EHR and practice management vendors interested in embedding Consig — with Journey-powered authentication built in — can request a demo at consig.ai.
Consig is the outbound patient voice AI engine for EHR and practice management platforms. Integrated, HIPAA-ready, and compliant across all 50 states, Consig lets platforms ship voice AI for appointment reminders, recall, no-show follow-up, care gaps, and post-visit outreach in weeks — without building the telecom, compliance, and safety layers themselves. Consig runs more than a million patient calls a year for customers across the U.S. healthcare ecosystem. For more information, visit consig.ai.
Journey.ai is a secure digital interaction platform designed to enhance customer experience, privacy, and operational efficiency in AI-driven and remote environments. Powered by its patented Zero Knowledge Network, Journey.ai enables enterprises to handle payments, authentication, identity verification, forms, and legally binding signatures without exposing sensitive data to contact center or AI infrastructure. Journey.ai supports PCI DSS v4.0.1 compliance and serves organizations globally across regulated industries. For more information, visit https://journey.ai.
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