# Consig > Consig is a compliance-first voice AI platform for outbound healthcare patient calls. It gets calls answered (branded caller ID and number reputation management), authenticates patients (passkeys, device biometrics, one-time passcodes, and a Zero Knowledge Network identity layer that keeps identity data out of the conversation), runs governed AI conversations that mix deterministic and generative stages, and hands off to staff or AI agents — within HIPAA, TCPA, and state-by-state AI and telemarketing rules. It is built for healthcare software vendors (EHR and practice-management platforms), healthcare service providers and BPOs, and health plans, and runs roughly 2 million patient calls a year in production. Consig AI, Inc. is headquartered in Orlando, Florida. It was founded by veterans of Voxeo, Tropo, Plum Voice, Nuance, and Genesys (CEO and co-founder RJ Burnham, COO and co-founder Jason Sajovic, VP of Product Andreas Volmer, CMO Shai Berger), completed the inaugural Plug and Play Health Orlando accelerator (Plug and Play Achievement Award), and partners with Journey.ai (patient identity verification), Xela OS (EMR-agnostic AI integration layer), and Elevare Group (patient engagement). Customers quoted on the site include Intelibly, Elevare Group, and SQM. Every Consig call follows four steps: connect (get the call answered and trusted), authenticate (verify the patient with minimal friction), engage (open-ended or scripted conversation, with generative AI only where approved), and hand off (warm transfer to staff or an AI agent with call-attached data, or schedule a callback). The complete text of the pages below is available at https://consig.ai/llms-full.txt. Every blog post also has a Markdown version at the same URL plus ".md". "Talk to a Solutions Architect" is reachable from the contact form at https://consig.ai/#contact. ## Core pages - [Home](https://consig.ai/): Product overview: the four-step Consig call (ringing with trust, authenticate smoothly, open-ended questions, seamless handoff), key stats (2M+ patient interactions automated a year, 90% lower first-touch outreach cost), and testimonials from Intelibly, Elevare Group, and SQM. - [Product](https://consig.ai/product): How Consig differs from CPaaS, voice AI, and CCaaS point solutions: full-stack telephony, handoff to live agents, agentic and deterministic call flows, number/reputation management, authentication, and compliance monitoring in one platform. Covers campaign and workflow management (UI or JSON/API), caller ID and number reputation, passkey/biometric patient authentication, and the compliance engine. - [Solutions](https://consig.ai/solutions): Use cases with live call demos (care transition, behavioral health, remote patient monitoring, chronic care management, scheduling and rebooking, inbound routing) and the three buyer segments: healthcare service providers/BPOs, healthcare software vendors, and health plans. - [Company](https://consig.ai/company): Origin story and the economic case for automating patient outreach (6B healthcare calls a year in the U.S.; a projected 500K+ nurse shortage by 2030), plus the leadership team and advisory board. - [How to choose a voice AI platform for patient outreach](https://consig.ai/compare): Buyer's guide comparing CPaaS, voice AI agents, contact center (CCaaS) platforms and Consig across automated calls, live-agent handoff, agentic vs deterministic flows, number reputation, patient authentication and compliance monitoring, plus a seven-question vendor checklist. - [Customer stories](https://consig.ai/customers): How Intelibly (dental platform, live in weeks), Elevare Group (patient-engagement platform), Xela OS (voice intake for specialty clinics), and SQM use Consig, plus an early customer that automated 80% of outreach, reallocated 10 FTEs, and saves $700,000 a year. - [Integrations](https://consig.ai/integrations): How Consig connects: one integration point via API, portal, or JSON; pre-built EHR/PMS workflows plus EMR access through Xela OS; warm handoff to major contact center and UC systems with call-attached data; built-in Journey.ai identity verification; telephony included; partners Journey.ai, Xela OS, Elevare Group, and Intelibly. - [Security & compliance](https://consig.ai/security): How Consig protects patient calls: HIPAA with a signed BAA before any PHI is shared, Zero Knowledge identity verification that keeps credentials out of the AI and transcripts, governed AI with context firewalls, per-call TCPA and state rules, PCI DSS Level 2, and how to report a security issue. - [FAQ](https://consig.ai/faq): Direct answers to common questions about Consig, AI patient calls, TCPA and HIPAA compliance, call deliverability, and implementation. - [Glossary](https://consig.ai/glossary): Definitions of the telecom, healthcare, and AI terms that govern patient outreach calls (TCPA, STIR/SHAKEN, branded caller ID, HEDIS, CCM, RPM, and more). - [Resources](https://consig.ai/resources): Consig whitepapers, with an ungated research summary for each. - [The Consigliere's Desk (blog)](https://consig.ai/insights): All Consig posts: research and analysis on deliverability, compliance, and outcomes, plus partnership and company news. ## Use cases - [Post-Discharge Follow-Up](https://consig.ai/solutions/post-discharge-follow-up): Automate post-discharge follow-up calls: get answered, verify identity, run the structured check-in, and hand red flags to nurses within seconds. - [Behavioral Health Screening](https://consig.ai/solutions/behavioral-health-screening): Run PHQ-9 and other behavioral health screens by phone as scripted, consistent calls, with handoff to your staff based on the score. - [Remote Patient Monitoring](https://consig.ai/solutions/remote-patient-monitoring): Speed up RPM onboarding and recurring check-ins with automated voice calls that get answered, verify the patient and hand off to your care team. - [Chronic Care Management](https://consig.ai/solutions/chronic-care-management): Automate the recurring outreach CCM and APCM programs depend on: monthly check-ins, missing device readings and scheduling, with handoff to staff. - [Appointment Scheduling and Reminders](https://consig.ai/solutions/appointment-scheduling-and-reminders): Conversational calls for appointment reminders, rebooking, recall and no-show recovery that get answered, stay compliant and fill open slots. - [Patient Intake](https://consig.ai/solutions/patient-intake): Replace unfinished intake forms with conversational pre-visit calls that return structured data, a transcript and a recording to the chart. ## Who Consig serves - [Healthcare Software Vendors](https://consig.ai/solutions/healthcare-software-vendors): Embed a full voice AI stack in your EHR, practice management or patient engagement platform: telephony, authentication, compliance and handoff. - [Healthcare Service Providers](https://consig.ai/solutions/healthcare-service-providers): White-label voice infrastructure for healthcare BPOs and service providers: automate dialing and outreach, protect margins, and keep SLAs. - [Health Plans](https://consig.ai/solutions/health-plans): Automated member outreach for health plans: close care gaps, support HEDIS and Star Ratings, cut readmissions and improve medication adherence. ## Guides - [TCPA Compliance for AI Patient Calls: The 2026 Guide](https://consig.ai/guides/tcpa-compliance-for-ai-patient-calls): How the TCPA applies to AI patient calls in 2026: consent, revocation, the narrow healthcare exemption, calling hours, state laws, AI disclosure and HIPAA. (updated 2026-10-02) - [Healthcare Call Deliverability: STIR/SHAKEN, Spam Labels and Branded Caller ID](https://consig.ai/guides/healthcare-call-deliverability): Why compliant healthcare calls go unanswered: carrier spam labels, the limits of STIR/SHAKEN, number reputation, branded caller ID and AI call screeners. (updated 2026-10-02) - [Post-Discharge Follow-Up Calls: Evidence, Workflow and ROI](https://consig.ai/guides/post-discharge-follow-up-calls): A guide to post-discharge follow-up calls: the evidence and its caveats, why programs fail on reach, how to split work between automation and nurses, and ROI. (updated 2026-10-02) ## Comparisons - [Consig vs. CPaaS](https://consig.ai/compare/consig-vs-cpaas): CPaaS gives you programmable voice building blocks. Consig adds reputation, patient authentication, governed AI, compliance and handoff for patient calls. - [Consig vs. generic voice AI agents](https://consig.ai/compare/consig-vs-generic-voice-ai-agents): Generic voice AI agents lead with the conversation. Consig adds what patient calls need: deliverability, authentication, deterministic steps and compliance. - [Consig vs. CCaaS](https://consig.ai/compare/consig-vs-ccaas): Contact center platforms route calls to agents. Consig automates the outbound first touch, verifies patients, enforces compliance, then hands off to agents. - [Consig vs. IVR and robocall dialers](https://consig.ai/compare/consig-vs-ivr-and-robocall-dialers): Touch-tone IVR and prerecorded robocalls are cheap but rigid, and often ignored. Consig runs real conversations, verifies patients and hands off to staff. ## Research - [Getting Through: What It Takes to Reach a Patient by Phone](https://consig.ai/resources/getting-through): Why consented, compliant healthcare calls go unanswered: carrier spam labels, STIR/SHAKEN's limits and AI screeners. Summary of Consig's Getting Through paper. - [The Follow-Up Gap: Why the Call After Discharge Works, and Most Never Get Made](https://consig.ai/resources/follow-up-gap): Post-discharge calls cut readmissions, yet most patients never get one. A summary of Consig's research on the evidence, economics and where programs break down. - [One Call, Three Rulebooks: The Compliance Landscape for Automated Patient Calls](https://consig.ai/resources/three-rulebooks): How telecom, healthcare and AI law meet on every automated patient call: TCPA litigation, consent revocation and AI disclosure. A summary of Consig's research. ## Analysis - [STIR/SHAKEN Proved Your Number Is Real. It Didn't Get You Answered.](https://consig.ai/insights/stir-shaken-proved-your-number-is-real-it-didnt-get-you-answered): Reputation is perishable: a number that's clean today can be flagged next month, and nothing tells you when it happens. (RJ Burnham, 2026-09-08) - [What AI Should (and Should Never) Do on a Patient Call](https://consig.ai/insights/what-ai-should-and-should-never-do-on-a-patient-call): It is critical to think through the division of labor between different types of voice AI agents in any healthcare workflow, and have clear escalation paths. (RJ Burnham, 2026-09-02) - [The Dilemma at the Heart of Every AI Patient Call](https://consig.ai/insights/the-dilemma-at-the-heart-of-every-ai-patient-call): Voice AI is capable of sophisticated open-ended conversation, but this feature becomes a flaw in certain contexts. (RJ Burnham, 2026-08-25) - [The Slam-Dunk Case for Post-Discharge Phone Calls](https://consig.ai/insights/the-slam-dunk-case-for-post-discharge-phone-calls): We have solid evidence that the follow-up call after discharge is a powerful and positive intervention in healthcare. Why is it still so rare? (RJ Burnham, 2026-08-21) - [The Call Was Compliant. It Still Never Rang.](https://consig.ai/insights/the-call-was-compliant-it-still-never-rang): Carriers label and block calls before they ring, and they don't tell the caller which ones. A third of Americans have missed a call that mattered because of it. (Shai Berger, 2026-08-06) - [Consent Is No Longer a Checkbox](https://consig.ai/insights/consent-is-no-longer-a-checkbox): Consent used to be a box you ticked once. Now it can flip mid-call, arrive on any channel, and has to clear every campaign within 10 business days. (RJ Burnham, 2026-08-03) - [A Phone Call Cut 30-Day Readmissions From 17% to 3.5%](https://consig.ai/insights/a-phone-call-cut-30-day-readmissions-from-17-to-3-5-percent): The follow-up call after discharge is one of the best-evidenced interventions in healthcare. Most patients still never get one. (RJ Burnham, 2026-07-31) - [TCPA Lawsuits Doubled — and Healthcare Just Joined the Defendant List](https://consig.ai/insights/tcpa-lawsuits-doubled-and-healthcare-just-joined-the-defendant-list): Roughly four out of five TCPA suits are now filed as class actions. First-half filings nearly doubled year over year. (Shai Berger, 2026-07-25) - [Trust on the Line: Rebuilding Confidence in Healthcare's Outbound Calls](https://consig.ai/insights/trust-on-the-line): Consig helps healthcare platforms verify patients, protect sensitive data, and make outbound calls feel trusted from the first ring. (RJ Burnham, 2026-06-04) - [RJ shares his vision for Consig](https://consig.ai/insights/rj-shares-his-vision-for-consig): RJ Burnham, CEO of Consig, shares how the company sharpened its mission after a pivotal end to 2025 — using Voice AI to automate patient outreach while keeping humans in the moments that matter. (RJ Burnham, 2026-01-15) - [Why Voice still matters in Healthcare Innovation](https://consig.ai/insights/why-voice-still-matters-in-healthcare-innovation): Amid a wave of automation and chatbots, the human voice remains healthcare's most authentic connector. At Consig AI, we're showing how Voice AI blends empathy with efficiency — restoring trust, clarity, and care to every patient interaction. (Shai Berger, 2025-10-06) ## Glossary - [TCPA](https://consig.ai/glossary/tcpa): The TCPA (Telephone Consumer Protection Act) is the 1991 U.S. federal law that restricts calls and texts placed with an autodialer or an artificial or prerecorded voice, sets consent requirements for those calls, and created the national framework for Do Not Call rules. - [Prior express consent](https://consig.ai/glossary/prior-express-consent): Prior express consent is the permission a person gives, before a call is placed, to receive autodialed or artificial- or prerecorded-voice calls at a given number, and it is the main legal basis for automated calls under the TCPA. - [Consent revocation](https://consig.ai/glossary/consent-revocation): Consent revocation is a person withdrawing previously given permission to receive automated calls or texts, which under FCC rules can be done by any reasonable means and must be honored within 10 business days. - [Do Not Call (DNC)](https://consig.ai/glossary/do-not-call): Do Not Call (DNC) refers to the federal and state rules, and the registries behind them, that let consumers block telemarketing calls, including the National Do Not Call Registry run by the FTC since 2003. - [STIR/SHAKEN](https://consig.ai/glossary/stir-shaken): STIR/SHAKEN is the caller ID authentication framework the FCC has required of major U.S. voice providers since 2021, which cryptographically attests that a call's originating number was not spoofed in transit. - [Attestation levels (A, B, C)](https://consig.ai/glossary/attestation-levels): Attestation levels are the three grades of confidence (A for full, B for partial, C for gateway) that an originating provider assigns when it signs a call under STIR/SHAKEN. - ["Spam Likely" call labeling](https://consig.ai/glossary/spam-likely): "Spam Likely" call labeling is the warning a carrier or analytics provider attaches to an incoming call it scores as unwanted, shown on the recipient's screen in place of or beside the caller ID. - [Number reputation](https://consig.ai/glossary/number-reputation): Number reputation is the trust score that carriers and call-analytics engines assign to a calling phone number, which determines whether its calls ring normally, display a spam label, or are blocked. - [Branded caller ID](https://consig.ai/glossary/branded-caller-id): Branded caller ID is the display of a verified business name, and increasingly its logo and call reason, on the recipient's phone screen when that business calls. - [AI call screening](https://consig.ai/glossary/ai-call-screening): AI call screening is a smartphone feature in which an automated assistant answers calls from unknown numbers, asks the caller for their name and reason, and lets the owner decide whether to pick up. - [HIPAA](https://consig.ai/glossary/hipaa): HIPAA (the Health Insurance Portability and Accountability Act of 1996) is the U.S. federal law whose Privacy, Security, and Breach Notification Rules govern how covered entities and their business associates use, protect, and disclose protected health information. - [PHI](https://consig.ai/glossary/phi): PHI (protected health information) is individually identifiable health information, including demographic data, that a HIPAA covered entity or business associate creates, receives, maintains, or transmits in any form. - [Business Associate Agreement (BAA)](https://consig.ai/glossary/business-associate-agreement): A Business Associate Agreement (BAA) is the contract HIPAA requires between a covered entity and a vendor that handles protected health information on its behalf, setting out how the vendor may use and must safeguard that PHI. - [HEDIS](https://consig.ai/glossary/hedis): HEDIS (Healthcare Effectiveness Data and Information Set) is the set of standardized performance measures, maintained by the National Committee for Quality Assurance (NCQA), that health plans use to report on care quality. - [Medicare Star Ratings](https://consig.ai/glossary/medicare-star-ratings): Medicare Star Ratings are the one-to-five-star quality scores that CMS publishes each year for Medicare Advantage and Part D prescription drug plans. - [Chronic Care Management (CCM)](https://consig.ai/glossary/chronic-care-management): Chronic Care Management (CCM) is a Medicare-reimbursed service in which a care team provides ongoing, non-face-to-face care coordination each month for patients with two or more chronic conditions expected to last at least 12 months. - [Remote Patient Monitoring (RPM)](https://consig.ai/glossary/remote-patient-monitoring): Remote Patient Monitoring (RPM) is the collection of a patient's physiologic data, such as blood pressure, weight, or glucose, through connected devices at home, with the data reviewed by a care team to manage the patient's condition. - [PHQ-9](https://consig.ai/glossary/phq-9): The PHQ-9 (Patient Health Questionnaire-9) is a validated nine-question instrument used to screen for depression and measure its severity, with each item scored 0 to 3 for a total of 0 to 27. - [Post-discharge follow-up](https://consig.ai/glossary/post-discharge-follow-up): Post-discharge follow-up is structured contact with a patient in the days after leaving a hospital or emergency department, covering medications, warning signs, and follow-up appointments, to catch problems before they become readmissions. - [Warm handoff](https://consig.ai/glossary/warm-handoff): A warm handoff is a transfer of a patient conversation to another person, such as a nurse or care coordinator, in which the context of the conversation travels with it so the patient does not have to start over. - [Deterministic vs. generative voice AI](https://consig.ai/glossary/deterministic-vs-generative-voice-ai): Deterministic vs. generative voice AI is the distinction between call steps that run as fixed, scripted logic and behave identically every time, and steps where a large language model generates responses that can vary for the same input. - [AI voice disclosure laws](https://consig.ai/glossary/ai-voice-disclosure): AI voice disclosure laws are federal and state rules that require a caller to identify itself and, increasingly, to tell the person on the line that they are speaking with an artificial or AI-generated voice. - [CPaaS](https://consig.ai/glossary/cpaas): CPaaS (communications platform as a service) is a cloud model in which a provider offers programmable building blocks, such as phone numbers, call control, messaging, and APIs, that developers use to add voice and text to their own applications. - [CCaaS](https://consig.ai/glossary/ccaas): CCaaS (contact center as a service) is cloud-hosted contact center software that routes, queues, and manages the calls and other interactions handled by human agents, in place of on-premises call center systems. - [IVR](https://consig.ai/glossary/ivr): IVR (interactive voice response) is telephone technology that interacts with callers through prerecorded or synthesized prompts and keypad or spoken input, used to route calls, deliver information, and automate simple transactions. - [Robocall](https://consig.ai/glossary/robocall): A robocall is a call that delivers a prerecorded or artificial voice message, a category the TCPA regulates through consent, identification, and opt-out rules, and one that since February 2024 includes calls made with AI-generated voices. - [Autodialer (ATDS)](https://consig.ai/glossary/autodialer): An autodialer, or automatic telephone dialing system (ATDS), is equipment the TCPA defines as having the capacity to store or produce telephone numbers to be called using a random or sequential number generator, and to dial those numbers. - [Prior express written consent](https://consig.ai/glossary/express-written-consent): Prior express written consent is the signed, written agreement that FCC rules require before a seller places telemarketing calls using an autodialer or an artificial or prerecorded voice, a stricter standard than the prior express consent that covers informational calls. - [Mini-TCPA laws](https://consig.ai/glossary/mini-tcpa-laws): Mini-TCPA laws are state statutes that regulate telephone solicitations and automated calls and texts on top of the federal TCPA, often with their own consent rules, calling-hour and frequency limits, and private rights of action. - [Calling-hour restrictions](https://consig.ai/glossary/calling-hours): Calling-hour restrictions are federal and state rules that limit the times of day when certain calls may be placed, led by the federal ban on telephone solicitations before 8 a.m. or after 9 p.m. in the called party's local time. - [Reassigned Numbers Database (RND)](https://consig.ai/glossary/reassigned-numbers-database): The Reassigned Numbers Database (RND) is the FCC-established database that callers can query to learn whether a telephone number has been permanently disconnected, and so may have been reassigned, since a given date, with a TCPA safe harbor for callers who rely on it. - [CNAM](https://consig.ai/glossary/cnam): CNAM (caller ID name) is the short text name, up to 15 characters, displayed with an incoming call's number, which the recipient's carrier typically looks up in a CNAM database rather than receiving with the call. - [TCPA healthcare exemption](https://consig.ai/glossary/tcpa-healthcare-exemption): The TCPA healthcare exemption is the FCC's 2015 exemption allowing certain healthcare calls and texts with a treatment purpose to be made to wireless numbers without prior express consent, provided the caller meets strict conditions on content, frequency, and opt-out. - [Transitional Care Management (TCM)](https://consig.ai/glossary/transitional-care-management): Transitional Care Management (TCM) is a Medicare-reimbursed service covering the 30 days after a patient is discharged from a hospital or other qualifying facility to the community, and it requires interactive contact with the patient within two business days of discharge. - [Advanced Primary Care Management (APCM)](https://consig.ai/glossary/advanced-primary-care-management): Advanced Primary Care Management (APCM) is a set of monthly Medicare care-management services, introduced in 2025, that pay primary care practices a bundled amount per patient for delivering ongoing, coordinated, patient-centered care. - [Medication adherence](https://consig.ai/glossary/medication-adherence): Medication adherence is the extent to which a patient takes medication as prescribed, including filling and refilling prescriptions on time, and for Medicare Star Ratings it is measured as the share of a period in which the patient had the medication on hand. - [Care gap](https://consig.ai/glossary/care-gap): A care gap is a difference between the care a patient should receive under clinical guidelines or quality measures, such as a screening, vaccination, follow-up visit, or medication refill, and the care the patient has actually received. - [Hospital Readmissions Reduction Program (HRRP)](https://consig.ai/glossary/hospital-readmissions-reduction-program): The Hospital Readmissions Reduction Program (HRRP) is the Medicare program, created by the Affordable Care Act, that reduces inpatient payments to hospitals with higher-than-expected 30-day readmission rates for selected conditions and procedures. - [Annual Wellness Visit (AWV)](https://consig.ai/glossary/annual-wellness-visit): The Annual Wellness Visit (AWV) is a yearly Medicare Part B preventive visit in which a clinician and patient develop or update a personalized prevention plan, covered with no copayment or deductible when the provider accepts assignment. - [Passkey](https://consig.ai/glossary/passkey): A passkey is a passwordless sign-in credential based on the FIDO Alliance and W3C WebAuthn standards, in which a public-private key pair replaces the password and the service stores only the public key. - [Step-up authentication](https://consig.ai/glossary/step-up-authentication): Step-up authentication is the practice of requiring an additional or stronger identity check partway through an interaction when the user attempts a higher-risk action, rather than demanding the strongest check for every interaction. - [Zero-knowledge proof](https://consig.ai/glossary/zero-knowledge-proof): A zero-knowledge proof is a cryptographic method by which one party proves to another that a statement is true, such as that it knows a secret or meets a condition, without revealing any information beyond the fact that the statement is true. - [vCon](https://consig.ai/glossary/vcon): A vCon (virtual conversation) is an open, standardized container for conversation data that packages a conversation's participants, recordings or transcripts, analysis, and attachments into a single portable JSON document, and is being standardized through the IETF. - [Conversational context firewall](https://consig.ai/glossary/context-firewall): A conversational context firewall is an architectural boundary in an AI conversation system that controls which data may enter a language model's context, keeping sensitive information such as credentials, identifiers, or health details out of the model unless a step specifically requires it. - [Right-party contact (RPC) rate](https://consig.ai/glossary/right-party-contact): Right-party contact (RPC) rate is the share of outbound call attempts that reach and identify the intended person, as distinct from the answer rate, which counts calls answered by anyone or anything. ## Optional - [Consig and Xela OS Partner to Automate Patient Intake with Voice AI](https://consig.ai/insights/consig-and-xela-os-partner-to-automate-patient-intake-with-voice-ai): Partnership pairs Xela's EMR-agnostic intelligence layer with Consig's outbound voice engine, turning the longest unpaid hour in specialty care into a phone call that runs itself. (2026-09-16) - [Consig and Xela OS to host a data-governance panel at SF Tech Week](https://consig.ai/insights/consig-and-xela-os-to-host-data-governance-panel-at-sf-tech-week): Consig and Xela OS convene founders and investors in San Francisco to work through what belongs on the diligence checklist for AI in healthcare. (2026-09-14) - [Consig's Andreas Volmer to speak on auditable AI voice at the vCon Summit in Atlanta](https://consig.ai/insights/consig-to-speak-at-the-2026-vcon-summit): Consig's Head of Product will address an industry gathering on a key question for every outbound calling program: how much autonomy can you give an AI before the compliance risk outruns the value? (2026-09-03) - [Consig presents at the Plug and Play Health Innovation Lounge, back where the company started](https://consig.ai/insights/consig-presents-at-the-plug-and-play-health-innovation-lounge): Consig presented at an AI healthcare event hosted by the GuideWell Innovation Center. (2026-09-02) - [Consig to present at the Plug and Play Health Innovation Lounge during AIMed's Orlando event](https://consig.ai/insights/consig-to-present-at-aimed26-plug-and-play-lounge): Leaders in health innovation will gather this week in Orlando, for AIMed's "AI in Healthcare" special event at the GuideWell Innovation Center. (2026-08-24) - [Frank Tersigni joins Consig Advisory Board](https://consig.ai/insights/frank-tersigni-joins-consig-advisory-board): Contact center and CX veteran with five strategic exits brings to Consig decades of experience and hard-won go-to-market discipline. (2026-08-18) - [Jacqueline Cardillo joins Consig Advisory Board](https://consig.ai/insights/jacqueline-cardillo-joins-consig-advisory-board): Healthcare industry executive with experience from the exam-room floor to the boardroom joins Consig's advisory board. (2026-07-28) - [Brett Shockley joins Consig Advisory Board](https://consig.ai/insights/brett-shockley-joins-consig-advisory-board): Journey.ai CEO and enterprise software veteran brings decades of leadership and strategic thinking to Consig. (2026-07-20) - [Consig and Elevare Group Partner on Automated Patient Outreach with Voice AI](https://consig.ai/insights/consig-and-elevare-group-partner-on-automated-patient-outreach-with-voice-ai): Partnership expands functionality of patient engagement platform and improves operations. (2026-07-07) - [Consig Powers Intelibly's Automated Patient Outreach](https://consig.ai/insights/consig-powers-inteliblys-automated-patient-outreach): Intelibly deploys Consig's outbound voice AI to connect patients with new dentists across its nationwide network. (2026-06-09) - [Consig Partners with Journey.ai to Power Patient Identity Verification for Outbound Voice AI](https://consig.ai/insights/consig-partners-with-journey-ai): Journey.ai becomes Consig's OEM authentication partner, embedding its patented Zero Knowledge Network into every patient outreach call. (2026-06-02) - [Two Floors, One Week, and the Conversation Healthcare Needs to Have](https://consig.ai/insights/two-floors-one-week): RJ Burnham, CEO of Consig, shares his reflections after attending both HIMSS and Enterprise Connect in Las Vegas, where healthcare technology and enterprise communications intersected in surprising ways. (2026-03-16) - [Shai Berger shares why he joined Consig](https://consig.ai/insights/shai-berger-shares-why-he-joined-consig): Shai Berger, Consig's new CMO, shares why he joined the startup — what stood out, from real traction and clear purpose to Consig's focused vision for fixing patient outreach with Voice AI. (2026-02-02) - [Consig Completes Plug and Play Health Orlando Batch 1 — A Milestone for our Voice Engine in Healthcare](https://consig.ai/insights/consig-completes-plug-and-play-health-orlando-batch-1): November marked an important moment for Consig — and for the future of healthcare communication. We had the privilege of completing Plug and Play Health Orlando's inaugural accelerator program, hosted in Lake Nona. (2025-12-04) - [Live from Plug and Play Orlando: How to Balance Automation, Trust, and Human Care](https://consig.ai/insights/live-from-plug-and-play-orlando): On November 13th, 2025, healthcare founders and innovators gathered in Orlando for a panel on one of the most urgent challenges facing healthcare today — how to adopt automation while building trust and preserving the human side of care. (2025-11-14) - [Consig AI takes the stage at Plug and Play Orlando: A New Standard for Patient–Provider Communication](https://consig.ai/insights/consig-ai-takes-the-stage-at-plug-and-play-orlando): At the GuideWell Innovation Center inside the Plug and Play Orlando's Health Program, RJ Burnham shifted the conversation toward the critical follow-up window for high-risk patients. (2025-11-13) - [Consig AI joins Plug and Play Health Accelerator in Orlando, FL](https://consig.ai/insights/consig-ai-selected-for-plug-and-play-health-accelerator): Consig AI has been selected for the inaugural Plug and Play Health Accelerator in Orlando, FL — a milestone that connects the company with leading healthcare innovators like GuideWell, Orlando Health, and KPMG. (2025-10-07) - [Conversations that spark change at Plug and Play Coffee Connect](https://consig.ai/insights/conversations-that-spark-change): Consig AI joined innovators, providers, and investors at Plug and Play's Coffee Connect in Orlando, FL, for meaningful discussions on healthcare transformation and specialty pharma. (2025-10-07) - [Privacy Policy](https://consig.ai/privacy): How Consig collects, uses, retains, and shares data (including call recordings, transcripts, and PHI), HIPAA/BAA and PCI DSS obligations, and data subject rights. - [Acceptable Use Policy](https://consig.ai/aup): Rules for using Consig, including TCPA/telemarketing compliance obligations and prohibited uses. - [Terms of Service](https://consig.ai/terms-of-service): Consig cloud service agreement: billing, subscription period, use limitations, and governing law (Florida).