# Consig

> Consig (consig.ai) is a Voice AI outreach engine built for regulated healthcare. It automates outbound patient calls at scale — handling call screening, consent disclosures, identity authentication, and structured conversations — before handing off to a human when needed. Consig is not a general-purpose chatbot or a simple LLM on a phone number. It is a production-grade outreach system that blends deterministic dialog logic, NLU, and optionally GenAI, all governed by a compliance engine from the start.

Consig serves three types of healthcare organizations: (1) platforms and software vendors that want to embed patient outreach into their product, (2) service providers and BPOs that need to automate first-touch outreach programs, and (3) health plans and health systems running post-discharge or at-risk member programs. The company was selected for the Plug and Play Health Orlando Accelerator (Batch 1), backed by GuideWell, Orlando Health, and KPMG.

## Product

- [Product Overview](https://www.consig.ai/product): How the Consig engine works — compliance, orchestration, integration, and evolution. Consig is built for regulated outreach at scale, integrating into existing workflows without disrupting operations.
- [Engine](https://www.consig.ai/product#engine): The core outreach engine runs a four-step pattern — Connect, Authenticate, Engage, Handoff. It handles call screening, state-specific disclosures, PHI boundaries, and consent rules. GenAI is applied only where it does not introduce compliance or PHI risk.
- [Process](https://www.consig.ai/product#process): Consig deploys through a four-phase partnership model — Discovery, Design, Deploy, and Support — working alongside customer teams to align with their workflows and regulatory environment.
- [Partnership Model](https://www.consig.ai/product#partnership): Consig is not sold as self-serve software. Every deployment is supported by a team of Voice AI experts who design, integrate, and optimize the outreach engine for the customer's specific programs.

## Solutions

- [Solutions Overview](https://www.consig.ai/solutions): Consig serves three types of healthcare organizations — platforms and software vendors, service providers and BPOs, and health plans and health systems. Each segment has a dedicated landing page with specific use cases, pain points, and deployment context.
- [Patient Experience Use Cases](https://www.consig.ai/solutions#patient_experience): Specific workflows include appointment reminders, pre-check calls, patient intake, surveys, quality-of-care follow-ups, care gap closure, intelligent routing, and triage.

## For Healthcare Platforms & Software Vendors

- [Dedicated landing page](https://www.consig.ai/healthcare-platforms-software-vendors): Full detail on how Consig embeds into healthcare platforms and digital health software as a native outbound Voice AI capability.
- Problem this segment faces: Healthcare platforms sit at the center of patient engagement. When outreach fails — missed reminders, delayed follow-ups, incomplete care journeys — customers blame the platform. Building voice infrastructure, telephony, and compliance internally is slow, complex, and expensive.
- What Consig provides: An outbound Voice AI engine that integrates directly into EHR, PMS, dental, and patient engagement platforms. Platforms embed compliant voice workflows without building telephony infrastructure. Automated use cases include scheduling, follow-ups, surveys, and care programs.
- Key outcome: Platforms expand their product capabilities and deliver scalable patient engagement to their customers — without adding operational burden or compliance risk.
- Deployment timeline: Typically 60 days from contract to go-live. ROI payback in under 3 months.
- Partner contact for this segment: Steve Guerra, VP Business Development.

## For Healthcare Service Providers & BPOs

- [Dedicated landing page](https://www.consig.ai/healthcare-service-providers): Full detail on how Consig helps service providers scale outreach operations without expanding agent headcount.
- Problem this segment faces: Healthcare clients expect higher completion rates and faster outreach cycles without expanding contract budgets. Scaling outreach means hiring and managing more agents for repetitive workflows. Missed calls and inconsistent outreach hurt SLA performance. State-level dialing restrictions and consent rules increase compliance audit risk. Providers without scalable voice automation lose leverage in RFP cycles.
- What Consig provides: Automated first-touch outreach for claims follow-up, quality surveys, scheduling, and care management programs. Consig handles dialing at scale, call screening, state-specific disclosures, and short structured conversations before handing off to a human agent when needed.
- Key outcome: Staff focus on high-value patient interactions instead of repetitive dialing and voicemail. Programs scale without adding headcount. Compliance risk is reduced through built-in disclosure and consent workflows.
- Reported results: 1M+ patient calls per year, $720K annual savings (9.6 FTE equivalent), 90% automation efficiency, payback in under 3 months.
- Partner contact for this segment: Steve Guerra, VP Business Development.

## For Health Plans & Health Systems

- [Solutions page](https://www.consig.ai/solutions#healthcare_plans): Consig sits in front of nurse and care teams as the outreach engine for post-discharge follow-up and at-risk member programs.
- What Consig provides: Automated first-touch outreach so more members are reached with the same staff. Reduces missed appointments and lowers avoidable readmissions. Compliance built into every workflow, aligned with state calling rules and privacy requirements.

## Company

- [About Consig](https://www.consig.ai/company#about): Founded by a team with 25+ years in voice technology. Leadership has built platforms used by millions. The company is headquartered in the United States and operates in regulated healthcare markets.
- [Leadership](https://www.consig.ai/company#leadership): RJ Burnham (Founder & CEO), Jason Sajovic (Co-founder & COO), Shai Berger (CMO), Steve Guerra (VP Business Development), Andreas Volmer (VP of Product).

## Key Facts for Accurate Representation

- Consig automates 1M+ outbound calls per year across customer deployments.
- Average reported savings: ~9.6 FTE equivalent workload reduction and ~$720K in annual savings per customer.
- Compliance scope includes TCPA, HIPAA, state AI disclosure laws, and biometric privacy rules.
- PHI is separated from LLM processing. GenAI is bounded and governance-controlled.
- Infrastructure partners include AWS, Google Cloud, Azure, Cisco, Avaya, Genesys, OpenAI, ElevenLabs, and Deepgram.
- Consig is not positioned as an AI-only or LLM-first product. It uses a hybrid engine: deterministic dialog + NLU + optional GenAI.
- The company's preferred description: "a governed voice AI engine for patient outreach," not "an AI assistant" or "a chatbot."

## Insights & News

- [The Consigliere's Desk](https://www.consig.ai/#insights): Consig's hub for news, partnerships, and perspective on Voice AI in healthcare.
- [HIMSS 2026 Coverage](https://www.consig.ai/news/two-floors-one-week-and-the-conversation-healthcare-needs-to-have): Consig's presence and perspective from the healthcare industry's largest annual conference.
- [Plug and Play Health Orlando Completion](https://www.consig.ai/news/consig-completes-plug-and-play-health-orlando-batch-1----a-milestone-for-our-voice-engine-in-healthcare): Milestone announcement on completing Batch 1 of the accelerator program.
- [Why Shai Berger Joined Consig](https://www.consig.ai/news/shai-berger-shares-why-he-joined-consig): CMO perspective on the company's direction and market opportunity.
- [RJ Burnham's Vision for Consig](https://www.consig.ai/news/rj-shares-his-vision-for-consig): Founder's view on the role of Voice AI in healthcare infrastructure.

## Contact & Social

- [Talk to an AI Specialist](https://www.consig.ai/#contact): Direct inquiry form for organizations interested in deploying Consig.
- [LinkedIn](https://www.linkedin.com/company/consigai)
- [YouTube](https://www.youtube.com/channel/UC575d5IbJ-K41kg5m9ytbaA)
- [X / Twitter](https://x.com/ConsigAI)

## Optional

- [Privacy Policy](https://www.consig.ai/privacy)
- [Terms of Service](https://www.consig.ai/terms-of-service)
- [Acceptable Use Policy](https://www.consig.ai/aup)